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Request a USPS Refund: International

Domestic Refunds | International Refunds

If you sent something from the U.S. to another country, you may be eligible for a postage or fee refund if any of the following apply:

  • Delivery standards for applicable Priority Mail Express International® or Priority Mail Express International with Money-Back Guarantee Service guarantees were not met.
  • Full service was not rendered, or you were incorrectly charged return charges for undeliverable-as-addressed, First-Class Mail International®, First-Class Package International Service®, and Priority Mail International® items.
  • You were overcharged.

Learn more about requesting an international USPS® refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see File a USPS Claim: International.)

Requesting an International Service Refund

Some international refund requests begin with an inquiry process. Learn how to start your request. For detailed eligibility information, see the International Refunds - Eligibility Details (IMM 940).

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Global Express Guaranteed Postage

Notice: Effective September 29, 2024, the Postal Service suspended international mail acceptance of the Global Express Guaranteed (GXG) product to all destinations.

Global Express Guaranteed (GXG) comes with a money-back guarantee, subject to certain terms and conditions: The Postal Service guarantees delivery within the GXG service standards or you may be entitled to a full refund of the postage you paid. For the purpose of the money-back guarantee, the date and time of delivery, attempted delivery, or availability for delivery constitutes delivery. See International Mail Manual section 212.4 for additional details.

When to Apply

You must request a refund within 30 days of the mailing date.

What You Need

The original receipt of the Air Waybill (shipping label) is required when filing a refund request. Some restrictions apply.

Request a Refund

Call the Customer Care Center at 1-800-222-1811 for details on filing a refund request.

International Click-N-Ship Labels

Unused international Click-N-Ship® (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date).

Online Refunds for Unused Click-N-Ship (CNS) Labels

What Is Eligible

  • Labels that have not been scanned by the postage system.
  • Labels created within the past 30 days of label print date.
  • Labels that do not already have a refund request.

Request a Refund

  1. Log in to your Click-N-Ship account.
  2. Click Shipping History.
  3. Check the labels you want refunded.
  4. Where you see, Track Labels, select Refund Labels from the dropdown list.
  5. Click Proceed.

Older Unused Click-N-Ship (CNS) Labels

If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk for a refund. Include this information in your email:

  • Username
  • Click-N-Ship account number
  • Label number
  • Transaction number and date

Priority Mail Express International (PMEI)

The Postal Service™ will refund postage of Priority Mail Express International® items with some restrictions.

When to Apply

You must make your inquiry within 90 days of the mailing date.

What Is Eligible

The Postal Service will refund postage only when:

  • The inquiry process confirms that there is loss, damage, or missing contents.
  • Inquiry was initiated within the 90-day filing period.
  • The postmaster has received verification from the Product Tracking System (PTS) or the International Research Group that loss, damage, or missing contents has occurred.
  • You submit PS Form 3533: Application and Voucher for Refund of Postage, Fees, and Service; this form is available at Post Office™ locations, postal retail units, and business mail entry units (BMEUs).

Priority Mail Express International Inquiry Process

Inquiries, Indemnities, and Refunds

Request a Refund

Call the Customer Care Center at 1-800-222-1811.

Priority Mail Express International with Money-Back Guarantee Service

If your Priority Mail Express International shipment did not arrive on the guaranteed delivery date, you can request a refund.

When to Apply

You must start your inquiry within 30 days of the mailing date. See the International Mail Manual for more details.

What Is Eligible

The Postal Service will refund postage only when:

  • Your inquiry was initiated within 30-days of the mailing date.
  • The Customer Care Center receives confirmation from the foreign postal administration that the shipment did not arrive on the guaranteed delivery date.
  • You have received PS Form 3533-GE: Application and Voucher for Refund of Postage and Fees - Priority Mail Express International with Guarantee Service.

Request a Refund

Call the Customer Care Center at 1-800-222-1811.